Returns & Refunds Policy

Last Updated: 16/07/2026

At Ian Lydiard, we are committed to providing quality books and excellent customer service. This Returns & Refunds Policy explains your rights and our procedures for returns, exchanges and refunds.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Change of Mind

We do not offer refunds or exchanges for change-of-mind purchases, including where:

  • You ordered the wrong book.

  • You no longer require the item.

  • You found the item elsewhere.

  • You changed your mind after placing your order.

Please choose carefully before completing your purchase.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of receiving your order.

Please include:

  • Your order number.

  • A description of the issue.

  • Photographs of the item and any damaged packaging where applicable.

If the item is confirmed to be faulty, damaged during transit, or incorrectly supplied, we will, in accordance with the Australian Consumer Law, provide an appropriate remedy, which may include:

  • A replacement.

  • A repair (where appropriate).

  • A refund.

  • Store credit where agreed.

Returning an Item

Where a return is required, we will provide instructions for returning the item.

Returned items should be securely packaged to prevent damage during transit.

If the return is due to our error or a faulty product, we will cover reasonable return postage costs.

If the return is not covered by the Australian Consumer Law, return postage is the responsibility of the customer.

Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Please allow up to 10 business days for the refund to appear, depending on your financial institution.

Digital Products

Where digital products are sold, refunds are generally not available once access or download has commenced, except where required under Australian Consumer Law.

Contact Us

Ian Lydiard

Website: https://ianlydiard.au/

Email: admin@ianlydiard.au